Refund Policy

💬 Our Promise

We want you to love your Naad 3D products. If something isn’t right, we’re here to help.

🛡️ Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the product, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The returns below are change-of-mind returns, offered in addition to them.

🔁 Returns

You may return eligible items within 14 days of delivery.

Items must be unused, in original condition, and in original packaging.

A proof of purchase is required for all returns.

🚫 Non-Returnable Items

Because our products are often 3D-printed on demand or customized, the following cannot be returned for change of mind (faulty items are always covered by your rights above):

• Custom prints (e.g. custom dimensions, colors, engravings)

• Items marked final sale

• Gift cards

💸 Refunds

Once we receive and inspect your return, we’ll email you.

If approved, a refund will be issued to your original payment method within 5–10 business days.

For change-of-mind returns, original shipping costs are non-refundable.

🔄 Exchanges

We replace items only if they’re defective or damaged upon arrival.

To request an exchange for the same item, please email: 📧 hello@naad3d.com

📦 Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Use a trackable shipping service — we’re not responsible for items lost in return transit.

Return address:

📮 Parcel Locker 10077 16890

12–14 Taminga Street

Regency Park SA 5010

Australia

🌏 International Returns

International customers can return eligible items at their own expense.

Please note:

• Original shipping fees are non-refundable

• Any customs duties or import fees will not be reimbursed

❓ Questions?

We’re happy to help.

Email us at: hello@naad3d.com